af999 Terms
& Conditions
These Terms & Conditions govern your use of the af999 platform, including all casino games, sports betting, account management, deposits, and withdrawals. Please read this agreement carefully before registering or accessing any part of the af999 service.
Important Notice: By accessing or using any part of the af999 platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree, you must immediately cease using the af999 service. These terms apply to all Bangladeshi players and users regardless of the device or method used to access the platform.
1 Introduction
These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and af999 ("the Platform", "we", "us", "our"). The Agreement governs your access to and use of the af999 website, mobile interface, casino games, sports betting markets, account services, payment processing, and all other features available through the af999 platform at af999.io.
af999 operates as an online casino and sports betting platform serving players in Bangladesh. The platform provides access to over 500 casino games sourced from internationally recognised game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as a comprehensive sportsbook covering cricket, football, kabaddi, and other sporting events relevant to the Bangladesh market.
All transactions on the af999 platform are denominated in Bangladeshi Taka (BDT) and processed through local payment methods including bKash, Nagad, Rocket, and Upay. By using any of these payment channels within the af999 ecosystem, you are subject to the terms set out in this Agreement.
These Terms & Conditions should be read in conjunction with the Privacy Policy and the Responsible Gaming Policy, both of which form part of this Agreement by reference. In the event of any conflict between those documents and this Agreement, the terms of this Agreement shall take precedence.
2 Eligibility
Use of the af999 platform is restricted to individuals who meet all of the following eligibility criteria. By registering an account or placing any wager on af999, you represent and warrant that:
- You are at least 21 years of age. af999 enforces a strict minimum age of 21 years for all account holders. This threshold is higher than the standard 18-year international norm in recognition of the Bangladesh market context. Proof of age may be requested at any time.
- You are a natural person. Corporate entities, trusts, partnerships, and other non-human legal persons are not permitted to hold af999 player accounts.
- You are acting on your own behalf. You are not accessing the platform on behalf of a third party. Only the registered account holder may use their account to place wagers or make transactions.
- You have the legal capacity to enter into this Agreement. You are not subject to any court order, legal prohibition, or mental impairment that would prevent you from entering into binding contracts.
- You are not a self-excluded player. You have not previously requested self-exclusion from af999 or any other gambling platform in a manner that would currently be active.
- You are not an af999 employee, director, contractor, or close family member thereof. Persons with a direct or indirect business relationship with af999 are prohibited from holding player accounts without prior written approval.
af999 reserves the right to request identity verification documents at any stage of the account lifecycle. Accounts found to be in breach of eligibility requirements — including age misrepresentation — will be suspended immediately, all pending withdrawals will be cancelled, and any bonus-derived winnings will be forfeited. Deposits may be returned at af999's sole discretion after investigation.
3 Account Registration & Verification
Each player is permitted to hold one (1) account only on the af999 platform. Creating duplicate or multiple accounts — whether using the same or different identity details — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of funds.
3.1 Registration Information
During registration, you are required to provide accurate, complete, and truthful personal information including your full legal name, date of birth, residential address in Bangladesh, email address, and a valid mobile number. af999 is not responsible for any loss arising from inaccurate information provided at registration or subsequently.
3.2 KYC Verification
af999 operates a Know Your Customer (KYC) verification process in accordance with standard platform security practices. You may be required to submit one or more of the following documents to verify your identity and address:
- National Identity Card (NID) issued by the Bangladesh Election Commission
- Valid passport (biographical data page)
- Driver's licence issued by BRTA (Bangladesh Road Transport Authority)
- Recent utility bill, bank statement, or government-issued correspondence (for address verification, dated within 90 days)
- Screenshot or confirmation of the mobile banking account (bKash, Nagad, Rocket, or Upay) linked to your af999 account
Withdrawals above a defined threshold will be processed only after KYC verification is complete. af999 aims to process KYC reviews within one (1) business day of receiving all required documentation.
3.3 Account Security
You are solely responsible for maintaining the confidentiality of your af999 account credentials, including your username and password. af999 strongly recommends enabling SMS-based two-factor authentication (2FA). You must notify af999 support immediately at if you suspect unauthorised access to your account. af999 shall not be liable for losses resulting from failure to secure account credentials.
3.4 Account Suspension & Closure
af999 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including but not limited to cases of suspected fraud, bonus abuse, collusion, identity misrepresentation, breach of these Terms & Conditions, or any activity that threatens the integrity of the platform. Players wishing to voluntarily close their account may do so by contacting support.
4 Deposits & Withdrawals
4.1 Supported Payment Methods
af999 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (BDT) via the following payment channels:
- bKash — personal and merchant wallet transfers
- Nagad — personal wallet transfers
- Rocket (Dutch-Bangla Bank Mobile Banking) — personal wallet transfers
- Upay — personal wallet transfers
- Bangladesh bank transfers — including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, BRAC Bank, and Sonali Bank (subject to availability)
4.2 Minimum & Maximum Limits
The minimum deposit amount is ৳500 BDT. The maximum single deposit and withdrawal limits are subject to the payment method selected and the verification tier of the account. Specific limits are displayed within the af999 cashier interface at the time of transaction. af999 reserves the right to amend these limits with reasonable notice.
4.3 Deposit Processing
Deposits via bKash, Nagad, Rocket, and Upay are credited to the af999 wallet within approximately 30 seconds of successful transfer confirmation. af999 is not responsible for delays caused by the payment provider's network, maintenance windows, or third-party banking system outages. In the event of a delayed deposit, players should contact support with the transaction reference number.
4.4 Withdrawal Processing
Withdrawals to verified bKash and Nagad accounts are typically processed within five (5) minutes of approval for KYC-verified accounts. Bank transfer withdrawals may take one (1) to three (3) business days depending on the receiving institution. af999 processes withdrawals Monday through Sunday, including public holidays in Bangladesh. The minimum withdrawal amount is ৳1,000 BDT.
All withdrawals must be processed to the same payment method and account used for the corresponding deposit. af999 does not process withdrawals to third-party accounts, accounts in a different name, or payment methods not previously used for deposit on the same account. This policy is applied consistently to all players for anti-money-laundering compliance purposes.
4.5 Currency & Conversion
All af999 account balances, wagers, and payouts are denominated in Bangladeshi Taka (BDT). No currency conversion is applied. Players depositing via any supported method will receive BDT credit at a 1:1 face value with no hidden conversion fees or spread charges applied by af999.
5 Bonuses & Promotions
af999 offers welcome bonuses, reload bonuses, festival promotions (including Eid, Pohela Boishakh, Victory Day, and BPL season offers), loyalty rewards, and other promotional incentives to eligible players. All bonuses are subject to the specific terms published alongside each promotion and to the general bonus policy set out in this section.
5.1 Wagering Requirements
Bonus funds credited to an af999 account are subject to wagering requirements before they can be converted to withdrawable cash. The applicable wagering multiplier (e.g., 20x, 30x, 40x) is specified in the individual promotion terms. Wagering requirements must be met within the validity period stated in the promotion; unmet requirements result in the automatic cancellation of the bonus balance.
5.2 Eligible Games
Not all games on the af999 platform contribute equally toward meeting wagering requirements. Slot games typically contribute 100%, while table games, live casino titles, and certain crash games may contribute at reduced rates (e.g., 10%–20%). The contribution rates for each game category are published in the promotion-specific terms. Bets placed on excluded game categories while a bonus is active will not count toward wagering requirements.
5.3 Bonus Abuse
af999 employs automated monitoring to detect bonus abuse, including but not limited to: coordinated betting patterns across multiple accounts, low-risk arbitrage strategies designed to clear wagering requirements without genuine risk exposure, use of bonus funds on excluded games, and exploitation of promotional terms through any method not consistent with genuine recreational play. Accounts found to be engaged in bonus abuse will be subject to immediate suspension and forfeiture of bonus-derived balances.
5.4 Promotional Validity
af999 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes to ongoing promotions will not retrospectively affect wagering requirements already accumulated by eligible players. af999 also reserves the right to exclude individual players from specific promotions at its discretion.
6 Game Rules & Fairness
All games available on the af999 platform are supplied by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each provider operates under their own independently certified random number generation (RNG) systems and is subject to technical standards audited by internationally recognised testing laboratories.
6.1 Return to Player (RTP)
Each game's theoretical Return to Player (RTP) percentage is determined by the game provider and is available within the individual game's help or information screen. RTP values represent the long-term statistical payout rate and do not guarantee specific outcomes for any individual session. Past results have no bearing on future outcomes in any af999 game.
6.2 Game Malfunctions
In the event of a technical malfunction, game software error, or communication failure during a game round, af999 reserves the right to void the affected round and return the wager to the player's account. Bets placed on corrupted rounds are not eligible for payout. af999 shall not be liable for any loss of winnings resulting from a documented technical malfunction beyond its reasonable control.
6.3 Sports Betting Rules
Sports betting markets — including cricket (BPL, IPL, T20 World Cup, ICC tournaments, Bangladesh Tigers bilateral series), football, and kabaddi — are governed by af999's sports betting rules published separately within the sportsbook interface. Settlement of bets is based on official results from the relevant governing body (BCCI, ICC, FIFA, etc.). In the event of a dispute over result settlement, af999's determination is final.
7 Prohibited Conduct
The following activities are strictly prohibited on the af999 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where legally required:
- Fraud and misrepresentation — providing false identity information, impersonating another person, or misrepresenting your age, location, or legal status
- Money laundering — using the af999 platform to process, conceal, or convert funds derived from illegal activities
- Collusion — coordinating with other players to gain an unfair advantage in any game, including live dealer games and sports betting markets
- Cheating software — using bots, automated scripts, artificial intelligence tools, or any other software designed to gain an unfair advantage over the platform or other players
- Chargebacks — initiating an unauthorised chargeback or payment reversal on any deposit made to af999 without first exhausting the platform's internal dispute resolution process
- Multiple accounts — creating or maintaining more than one af999 account per individual, including via shared household devices or IP addresses without prior disclosure
- Exploitation of errors — knowingly taking advantage of software errors, display glitches, incorrect odds, or pricing errors without reporting them to support
- Underage gambling — attempting to access or use the platform as a person under the age of 21, or assisting any underage person in accessing the platform
8 Responsible Gaming
af999 is committed to promoting responsible gambling practices and providing tools that allow players to manage their gaming activity in a healthy and controlled manner. Gambling is intended to be a form of entertainment for adults aged 21 and above; it is not a source of income and should never be pursued to recover financial losses.
af999 provides the following responsible gaming tools, accessible through your account settings or by contacting support:
- Deposit limits — set daily, weekly, or monthly maximum deposit amounts
- Session time limits — configure automatic alerts or hard stops after a defined period of continuous play
- Loss limits — cap the amount you can lose within a defined period
- Self-exclusion — request a temporary or permanent exclusion from the af999 platform; during self-exclusion, your account cannot be accessed and no marketing communications will be sent
- Reality checks — periodic on-screen notifications showing how long you have been playing and your net session result
If you believe your gambling habits are becoming a concern, please visit our dedicated Responsible Gaming page or contact our support team at . Our team is trained to handle responsible gaming enquiries with care and confidentiality, 24 hours a day, seven days a week.
Remember: gambling involves financial risk. Only gamble with money you can afford to lose. Never borrow money to gamble. If gambling is causing problems in your personal relationships, finances, or mental health, please seek help immediately. af999 supports the work of problem gambling helplines available in Bangladesh.
9 Intellectual Property
All content on the af999 platform — including but not limited to the af999 brand name, logo, website design, user interface layout, graphics, text, game assets, software, promotional materials, and any other creative work — is the exclusive property of af999 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the af999 platform solely for your personal, non-commercial recreational use in accordance with these Terms & Conditions. This licence does not permit you to: copy, reproduce, or redistribute any platform content; reverse-engineer, decompile, or disassemble any platform software; use the af999 brand or logo in any context outside the platform without written consent; or create derivative works based on any af999 content.
Game assets, graphics, and software provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other third-party providers are the intellectual property of their respective owners and are used by af999 under licence. All rights are reserved by those providers.
10 Limitation of Liability
To the fullest extent permitted by applicable law, af999's total liability to any player arising from or in connection with use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that player during the thirty (30) calendar days immediately preceding the event giving rise to the claim.
af999 shall not be liable for any indirect, incidental, special, consequential, or punitive losses, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses arising out of or in connection with your use of — or inability to use — the af999 platform, even if af999 has been advised of the possibility of such damages.
af999 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, emergency technical interventions, third-party service outages (including payment provider downtime), or events beyond af999's reasonable control may result in temporary unavailability of some or all platform features. af999 will make reasonable efforts to communicate planned downtime in advance.
Nothing in this limitation of liability section excludes or limits af999's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law in the relevant jurisdiction.
11 Privacy & Data Protection
af999 collects, processes, stores, and uses personal data provided by players during registration, verification, gameplay, and support interactions. The full details of how personal data is handled — including the types of data collected, the legal bases for processing, data retention periods, and player rights — are set out in the af999 Privacy Policy, which forms part of this Agreement.
By creating an af999 account, you consent to the collection and processing of your personal data in accordance with the Privacy Policy. af999 applies 256-bit SSL encryption across all data transmitted between your device and the af999 platform and operates strict internal access controls to limit exposure of personal data to authorised personnel only.
af999 does not sell, rent, or transfer personal data to third parties for marketing purposes. Data may be shared with payment processors (bKash, Nagad, Rocket, Upay, and banking partners) and game providers strictly as required to deliver the contracted service, and always subject to appropriate data processing agreements.
12 Amendments to These Terms
af999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, af999 will provide reasonable notice through one or more of the following channels: a notice displayed upon login to the af999 platform, an email to the registered account address, or a prominent notice on the af999 website homepage.
Your continued use of the af999 platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the amended terms, you must cease using the platform and may request account closure by contacting support. The date at the top of this page reflects the most recent effective date of the current version of these Terms & Conditions.
Prior versions of these Terms & Conditions are archived and available upon written request to the support team. af999 recommends that players review this page periodically to remain informed of any changes to the Agreement.
13 Governing Law & Dispute Resolution
These Terms & Conditions and any dispute arising out of or in connection with your use of the af999 platform shall be interpreted and governed in accordance with applicable law. af999 is committed to resolving disputes in a fair, transparent, and timely manner.
13.1 Internal Dispute Resolution
In the first instance, any dispute, complaint, or claim must be submitted to af999's customer support team via live chat or by email to . af999 aims to acknowledge all formal complaints within 24 hours of receipt and to provide a substantive response within five (5) business days. Players are encouraged to provide all relevant transaction references, timestamps, and screenshots when submitting a dispute.
13.2 Escalation
If a dispute cannot be resolved through the internal process to the player's reasonable satisfaction, the matter may be escalated in writing to af999's senior compliance team. af999 commits to a final written response on any escalated matter within ten (10) business days of escalation.
13.3 Severability
If any provision of these Terms & Conditions is found by a competent authority to be invalid, unlawful, or unenforceable to any extent, such provision will be severed from the remainder of the Agreement, which will continue to be valid and enforceable to the fullest extent permitted by law.
14 Contact Us
If you have any questions, concerns, or requests relating to these Terms & Conditions, the af999 platform, your account, or any transaction, please contact the af999 support team through any of the following channels:
- Email: (plain text — not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week via the af999 website
- Response Time: Under 5 minutes for live chat; within 24 hours for email enquiries
- Operating Hours: All times are Bangladesh Standard Time (BST, UTC+6)
af999 support agents are trained in English and are equipped to assist Bangladeshi players with all account, payment, game, bonus, and responsible gaming enquiries. For responsible gaming emergencies — including requests for immediate self-exclusion — please clearly state the nature of your request at the start of your chat or email and it will be treated as a priority case.
21+ Reminder: af999 is strictly an adults-only platform. All players must be 21 years of age or older to register, deposit, and play. If you are under 21, you must not use this platform. Parents and guardians are encouraged to use internet filtering tools to prevent underage access to online gambling services.
Key Points from Our Terms
A plain-English summary of the most important policies governing your af999 account. This summary does not replace the full terms above.
af999 enforces a strict minimum age of 21 years for all account holders. Age verification documents may be requested at any stage. Accounts confirmed to be underage will be closed immediately and any bonus-derived winnings forfeited. There are no exceptions to this policy.
Deposits via bKash, Nagad, Rocket, and Upay are credited within approximately 30 seconds. Withdrawals to verified mobile banking accounts are processed in under five minutes for KYC-verified players. The minimum deposit is ৳500 BDT and the minimum withdrawal is ৳1,000 BDT.
All data transmitted between your device and af999 is protected by 256-bit SSL encryption. Your personal and financial information is never sold to third parties. KYC verification ensures that only the genuine account holder can access and withdraw funds from each account.
Every game on af999 is supplied by certified providers including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming. All RNG systems are independently audited. Each game's RTP percentage is disclosed within the game interface so you always know the expected return before placing a wager.
All af999 bonuses come with clearly stated wagering requirements, eligible game lists, validity periods, and maximum withdrawal limits. af999 does not hide conditions in fine print — every promotion page discloses the full terms before you opt in, so you can make an informed decision.
af999 provides deposit limits, session time limits, loss limits, self-exclusion, and reality checks to all players. These tools are available immediately through your account settings or by contacting our 24/7 support team. We take problem gambling seriously and respond to all responsible gaming requests as a priority.
Explore af999 — Bangladesh's Trusted Casino
Now that you are familiar with our Terms & Conditions, dive into 500+ casino games, live cricket betting, and instant BDT payouts. Have questions? Browse our FAQ or get in touch with our 24/7 support team.